Terms and conditions

These terms cover guests' use of eMenu: browsing restaurants' menus, ordering, and the customer account. eMenu is operated by the company named in the imprint ("we", the "Operator"). Restaurants sign a separate contract with us. The Hungarian version of these terms prevails.

1. Who is your contract with?

eMenu is a platform on which restaurants take orders on their own pages (emenu.hu/restaurant-name). When you order, the contract for the food and drinks is between you and the restaurant, not us. The restaurant is responsible for its menu, prices, allergen information, the quality, preparation and delivery of the food, and for issuing the invoice or receipt. We provide the technical service for placing the order.

2. How ordering works

1. You add items from the menu to your cart, choosing any required options.
2. In the cart you choose the order type (delivery or takeaway). At checkout you enter your details and choose how to pay. Before placing the order you can review and correct the items and your details; the total is shown on the button.
3. The "Place order" button makes an offer to the restaurant that obliges you to pay. For online payment, the order reaches the restaurant once the payment succeeds.
4. We email you a confirmation that the order was received. The contract is formed when the restaurant accepts the order, and we let you know when it does. If the restaurant rejects the order, any amount paid online is refunded in full to the card you paid with.

Orders are recorded electronically and are not a written contract. You can see an order's details on its status page, in the confirmation email and, if you have an account, in your order history. The contract's language is Hungarian or English, whichever you ordered in.

3. Prices and payment

Restaurants set their prices, in forints, including VAT. You see the delivery fee and the total before you place the order. The prices at the moment you place the order apply.

Payment methods, as the restaurant allows them for the order type:

• Online by card, Apple Pay or Google Pay. Payments are handled by Stripe and go straight to the restaurant. We charge no fee per order, neither to you nor to the restaurant.
• Cash or card on site, on collection or delivery.

4. Withdrawal and cancellation

Food and drinks are perishable or keep their quality only briefly, so under section 29(1)(c) of Hungarian Government Decree 45/2014 (II. 26.) on consumer contracts, the 14-day right of withdrawal does not apply. If you change your mind, call the restaurant as soon as you can: until it accepts the order, it can usually still cancel it.

5. Allergens and quality

Restaurants list the allergens of every item (as required by Regulation (EU) No 1169/2011). If you have a food allergy or intolerance and aren't sure, ask the restaurant before ordering. Tell the restaurant directly about any problem with the food, the portion or the delivery.

6. Customer account

You can order without an account. You sign in without a password, with a link or code sent to your email address, so keep your email account secure. You can delete your account at any time from your account page, as long as no order of yours is in progress.

7. Acceptable use

Don't place orders you don't intend to collect, don't give another person's details without their permission, and don't try to disrupt the service or access it without authorisation. In case of abuse, a restaurant may stop you from paying on site and we may restrict access.

8. Liability

We aim to keep eMenu available at all times, but it may be briefly unavailable for maintenance or because of a fault. The restaurant is responsible for fulfilling your order (the food, its prices and delivery). We don't limit our liability for intentional or grossly negligent breach of contract, or for breaches that harm life, physical integrity or health.

9. Complaints

Please raise any complaint about an order with the restaurant first; its contact details are on its page and in your confirmation email. Send complaints about eMenu itself to [email protected]; we reply in writing within 30 days.

If we can't resolve your complaint, you can turn to the consumer protection authority (government office) for your place of residence, to a conciliation board such as the Budapest Conciliation Board (Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99; bekeltet.hu), or to the courts.

10. Other provisions

These terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services and Government Decree 45/2014 (II. 26.). We may change these terms; changes don't affect orders already placed, and the effective date is shown at the top of the page. How we handle personal data is described in the privacy policy.